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Frequently Asked Questions

To make a payment, check the status of your order, or review your account, click here.  

To contact us click here or call Customer Service (Toll-Free) at 1-800-243-4664, Monday - Friday, 9:00 a.m. - 5:00 p.m. ET.

Placing an Order  - Order and Shipment Tracking - Satisfaction Guarantee and Returns

Billing and Payments - Miscellaneous


Placing an Order

Is sending my credit card information to Danbury Mint safe and secure?

Yes. Your credit card details are encrypted and we use the Secure Socket Layer (SSL) Protocol to ensure your information is safe and secure.  SSL is the standard cryptographic system used to transmit private information on the internet.  We have an SSL certificate from VeriSign which is displayed on our website.

How long will it take for my order to be shipped?

Your order will be shipped within 1 to 2 weeks of initial payment or backorder date unless it was otherwise noted or you selected a faster shipping method. 
Click here to check the status of your order.

Will I receive a confirming email once I place an order online?

Yes. If you do not receive a confirming email, check your bulk or spam folders.

Did you get my order?

Click here to check the status of your order. Allow 2 business days from receipt of order for it to be reflected in the tracking system.

What if I just placed my order and need to change some information?

Orders are processed immediately.  Please call Customer Service to make any changes.

What if I cannot find a particular item I'm looking for?  Do you sell items other than those shown on your website?

Most items are featured on our website.  If you can't find what you are looking for you may
contact us.

Order and Shipment Tracking

How long will it take for my order to be shipped?

Your order will be shipped within 1 to 2 weeks of initial payment or backorder date unless it was otherwise noted or you selected a faster shipping method.
Click here to check the status of your order.

What shipping method will be used?

We usually use U.S. Postal Service or Fedex.  Express shipping is available for most items for an additional charge.

How can I get my product sooner?

Your order will be shipped within 1 to 2 weeks of initial payment or backorder date unless you selected a faster shipping method. 
Contact us to upgrade to a faster shipping method (additional charge will apply).

How do I track my order?

Click here to check the status of your order.


Satisfaction Guarantee and Returns

What is your return policy?

Your satisfaction is completely guaranteed.  If you are not delighted with your purchase, you may return it for any reason within 45 days (90 days for jewelry) for replacement or full refund.  Please call Customer Service prior to returning so we can make a notation on your account.


Billing and Payments

Can I pay online?

Yes, click here to go to our Customer Service Center to make a payment.


What forms of payment do you accept?

On our website we accept Visa, MasterCard, Discover, American Express as well as debit cards with a Visa or MasterCard logo.  For mail-in orders we also accept checks or money orders.  Checks must be in US currency from a US bank and must have a valid nine-digit bank routing number (ABA code) located at the bottom of the check.

When will my credit card get charged?

Your credit card will be charge upon shipment of your order.  If you are paying in installments your card will be charged in monthly intervals, beginning when your product is shipped.

Does it cost more to pay by the installment plan than if I pay all at once?

No.

Why do I pay for shipping and service on each installment?

We take the total cost of shipping and service and divide it by the number of installments so that each installment is the same amount.  The shipping and service charge is the same whether you pay in full or in installments.

Are there any additional charges incurred on foreign orders?

There will be an additional shipping charge on top of the regular shipping and service fees. 
Click here to contact Customer Service and obtain information about additional charges that might apply.

For what states do you charge additional sales tax?

We are required to charge sales tax on shipments to Alabama, Connecticut, Tennessee and New Jersey.

Miscellaneous

How can I modify an order I recently placed?

Call Customer Service to modify an order.  Please wait 12 hours after placing a phone or web order for it to be received and processed by our Customer Service department. 

Can I purchase a gift certificate on line?

Gift certificates are currently not available on line.  Please call Customer Service (Toll-Free) at 1-800-243-4664, Monday - Friday, 9:00 a.m. - 5:00 p.m. ET to purchase a gift certificate.

Does Danbury Mint accept suggestions for new products?

We are continually updating our product lines and you should frequently check our website for updates.  To suggest a new product email us at
CustomerService@DanburyMint.com
.

Where can I read reviews about Danbury Mint?
Click here to hear what customers are saying about Danbury Mint.

How do I care for my jewelry?

Click here for our jewelry care guide.

How do I get a free catalog?

Click here to request a catalog.

How can I be added to your mailing list?

The best way to receive our mailings is to buy something from us!  Or you can request a catalog.

How do I modify receipts of future product offers?

Click here to modify receipts of future product offers.